Help and support
A question, a problem with the app or a request about your data? Here is how to get help.
Contact us
Write to us through the contact form or directly by email. We reply within 24 to 48 business hours.
From the app: Profile › Support and feedback, to report a bug, send a suggestion or contact support.
Frequently asked questions
Plans, invitations, event visibility, moderation, storage: answers to the most common questions.
Delete your account
You can delete your account at any time, directly from the app:
- Open the Profile tab, then Settings.
- At the bottom of the screen, tap "Delete my account".
- Confirm with your password, then tap "Delete permanently".
Your profile, your messages and the photos and videos you uploaded are erased, then removed from disaster-recovery backups within 11 days at most. What remains, no longer linked to your account: events that have other members (handed over to another organizer), shared expenses, your reports, and your feedback and support requests.
Can no longer access the app? Write to us from your account's email address, with the subject "Account deletion", and we will delete it.
Your personal data
To download a copy of your data: Profile › Settings › Privacy › "Download my personal data". A download link, valid for 72 hours, is sent to you by email.
What we collect, why and for how long, and your rights, are described in the privacy policy.
Report content
In the app, a media item, an event or group chat message, a guestbook entry, an event or a profile can be reported from its menu. Without an account, you can report illegal content using the dedicated form.